General Terms and Conditions

About Us

We are AUTOVIBESPAIN S.L. .

• Address: Calle Sant Domenec Savio, 69 - Piso 2, Valencia, 46019, Valencia, Spain
• CIF: B70620471
• Email: ceo@autovibe.es

Overview of our service

AutoVibe provides vehicle subscription services through Subscription Plans, details of which are made available on the Platform. Users may rent a Vehicle by choosing a Subscription Plan and, subject to AutoVibe completing certain checks, agreeing to both the Hire Agreement and these General Terms (together, the "Subscription Contract"). If you sign up for an Account on the Platform, only the General Terms will apply to you. If you choose to subscribe for a Vehicle, as part of the application process you will be required to enter into the Hire Agreement. The Fees payable in connection with your Subscription Plan will be those notified to you at the time you enter the Subscription Contract. We collect and process personal information in accordance with our Privacy Policy.

Structure of this Subscription Contract

This Subscription Contract comprises: (a) this summary page; (b) the Hire Agreement; and (c) the General Terms — the general terms and conditions that regulate the contractual relationship between AutoVibe and you, including your use of the Platform. If there is any inconsistency between the Hire Agreement and the General Terms, the terms set out in the Hire Agreement will take priority.

1. Glossary

In this Subscription Contract: (a) the plural includes the singular, the singular also includes the plural; (b) the masculine includes the feminine. Key definitions: "Account" means the User's online account on the Portal. "Driver" means the named person(s) identified in a signed Hire Agreement who are entitled to drive the Vehicle. "Fees" means the fees to be paid by the User to AutoVibe in relation to this Subscription Contract. "Subscription Plan" means the particular plan selected by the User to hire the Vehicle. "Minimum Term" means the minimum duration of the Subscription Contract. "Platform" means the online portal made available by AutoVibe at https://autovibe.es. "Vehicle" means the vehicle provided pursuant to this Subscription Contract. "Territory" means mainland Spain, not including islands.

2. Contractual process

The User may open an Account on the Platform and these General Terms shall apply to the User's use of their Account. Once the User has opened their Account, they may browse the available Subscription Plans. If the User decides to choose a Subscription Plan, they will be prompted to complete the Registration Process by providing the information requested by AutoVibe, including copies of the driving licence, information about the preferred Payment Method and other documentation. If AutoVibe determines that the User has not met AutoVibe's requirements, AutoVibe may reject the application. After selecting a Subscription Plan and completing the Registration Process, AutoVibe will send the User a copy of the Subscription Contract. Once the Hire Agreement has been digitally signed, the Subscription Contract is a legally binding contract.

3. Commencement and duration

The Subscription Contract starts on the date the User electronically signs and shall remain in force for the duration of the Minimum Term and any renewal. The Minimum Term starts on the date the Vehicle is delivered. After the Minimum Term has expired, the Subscription Contract will automatically renew on a monthly basis unless the User opts out. Cooling off period: The User may cancel the Rental Contract free of charge for a period of 14 calendar days from the date of conclusion of the contract. Early termination: In the event of cancellation before the end of the contracted or renewed Minimum Term, the User will be charged the corresponding penalties as set out in the contract. AutoVibe may cancel the Contract at any time if the User or any Driver does not comply with the terms.

4. Territory

The Territory applicable to the Subscription Contract is mainland Spain, not including islands. This means that the Vehicle may only be driven in mainland Spain and not outside of it without the prior permission of AutoVibe. AutoVibe and the User may agree to add further countries within Europe to the Territory (depending on the Subscription Plan and provided you do not take the Vehicle on a boat). If the User wishes to extend the Territory, it must contact AutoVibe, specifying the additional countries and the departure and return dates.

5. Drivers

The right to drive a Vehicle is solely and exclusively limited to Drivers named on the Subscription Contract. All Drivers are required to: (i) be at least 25 years old on the date of the Subscription Contract; and (ii) have a full (not provisional) valid driving licence which has been held for at least two (2) years. The User may designate a main Driver and up to four (4) additional Drivers. The User remains wholly responsible and liable for each Driver's compliance with the Subscription Contract.

6. Driving licences

AutoVibe accepts driving licences as described in our FAQs. Certain Vehicle models may require a higher age or longer period of prior driving experience.

7. Insurance

Where a Subscription Plan includes Vehicle insurance and roadside assistance, these are included as part of the Fees. The User shall immediately inform AutoVibe if any of the answers to any of the Insurance Requirements change. AutoVibe may cancel the Subscription Contract immediately if the User or any Driver no longer meets AutoVibe's insurance requirements. If the Subscription Plan does not include insurance, the User must obtain their own insurance for the duration of the Subscription Contract.

8. Fees and payments

The Fees are calculated with reference to the applicable Subscription Plan and set out in the Hire Agreement. The Fees are payable on a monthly basis. The Fee includes: provision of the Vehicle, the permitted per-month mileage, maintenance and servicing, vehicle tax, technical testing of the Vehicle and customer service. The Fees are inclusive of Value Added Tax. The User is additionally responsible for: any applicable fuel and energy charges; tolls or congestion charges; insurance and roadside assistance (unless the Plan states otherwise). In the event of non-payment or late payment, the vehicle will be blocked for a period of at least forty-eight (48) hours. AutoVibe reserves the right to update the price during the life of the contract with thirty (30) days prior notice.

9. Vehicle details

AutoVibe confirms that the Vehicle shall have the same or substantially similar technical characteristics and condition to the Vehicle selected by the User. In accordance with the Privacy Policy, AutoVibe will include geolocation devices in the Vehicle.

10. Delivery of the vehicle

The costs of delivery of the Vehicle are set out in the Hire Agreement. Delivery will be made only to mainland locations in the Territory. AutoVibe reserves the right to make changes to the place or the agreed time of delivery or collection due to circumstances beyond its control. On delivery of the Vehicle, the User must identify themselves by showing their driving licence. The User must inspect the vehicle and, if the vehicle has any damage on delivery, must report this within 72 hours. Under no circumstances will AutoVibe provide a second key to the Vehicle.

11. User and Driver restrictions and responsibilities

The User must not, and must ensure Drivers do not: drive the Vehicle on unauthorised or unpaved roads; drive in disregard of speed limits or traffic signs; transport more people than the Vehicle's capacity allows; assign, sublet, rent, mortgage, pledge, sell or transfer the Vehicle; carry passengers for commercial purposes; transport drugs, toxic or inflammable substances; drive under the influence of alcohol or drugs; manipulate the mileage clock; use the Vehicle for races or competitions; modify any technical characteristics of the Vehicle; smoke inside the Vehicle. The User must comply with applicable laws, make required payments, protect the Vehicle from unauthorized use or theft, and maintain the Vehicle in good condition.

12. Incidents and replacement vehicle

Any Incident must be reported to AutoVibe within 48 hours. The User must also inform the police of each Incident. The police should be contacted immediately if an Incident involves any crime or injury to any person. If the User does not give prompt notice of the Incident, the insurance may not be valid. If there are 3 or more Incidents during the Subscription Contract, AutoVibe may immediately terminate the Contract.

13. General provisions

Force Majeure: AutoVibe is not responsible for any acts, omissions or losses which are caused by factors outside its reasonable control. Waiver: If AutoVibe does not enforce any of its rights at the time they arise, it may choose to exercise that right at a later date. Severable provisions: If any provision of the Subscription Contract is found to be unenforceable, all other provisions shall remain unaffected. No assignment: The User may not assign to third parties the rights and obligations arising from the Subscription Contract without the express written authorisation of AutoVibe. This Subscription Contract is governed by Spanish law. Any dispute between AutoVibe and the User will be dealt with by the competent courts in Valencia, Spain. If you have any questions or experience any Incident, please get in touch with us at ceo@autovibe.es.